Unified Communications

Unified communications for small and large businesses is taking IP telephony to the next stage by tying together phone, voicemail, email and other information services. In addition to all of the common features of modern PBX systems, such as voicemail, presence management, find-me/follow-me, directories and least-cost routing, unified communications makes available services traditionally associated with the data network to the phone system and vice versa.

DCE works with businesses and organizations to help them provide their employees with integrated, available, comprehensive communication solutions, no matter the location, the application or the device.

Key Focus Areas:

  • Telephony and desktop applications to improve operational efficieny and enhance customer satisfaction
  • Call control applications to extend telephony features and functions to the converged IP network and provide support for unified messaging, multimedia conferencing, collaborative contact centers and interactive multimedia response systems
  • Endpoint devices with IP phones and softphones to enable users to quickly and intuitively place and receive calls, work remotely in a seamless fashion and utilize phone displays to access a variety of business application information

Key Partners:

  • Cisco
  • Microsoft
  • Kerio

Key Benefits and Value:

  • Improve operational efficiency by:
    • Reducing communication-related delays and enhancing collaboration
    • Staying connected with mobile and remote workers
    • Speeding up business processes through integration of voice, messaging and presence services
    • Integrating content with back-end systems for sales and marketing, finance, legal and IT operations
  • Reduce cost of ownership by:
    • Consolidating voice and data services into single, secure IP network
    • Reducing monthly toll and lease-line charges
    • Simplifying cabling infrastructure requirements
  • Simply operations by:
    • Eliminating redundant assets
    • Consolidating systems, network and support administration and resources
    • Redeploying resources to build additional value into your network